Need a hand?
Common questions first, real human second. Most issues take a minute to resolve.
The questions we hear most.
How do I sign in? +
Go to app.stagesidedance.com or open the iOS app. Enter the email your studio used to invite you. If you have not been invited yet, ask your studio owner to send the invite, or have your studio reserve a spot at stagesidedance.com/early-access.
I forgot my password. +
Use the "Forgot password" link on the sign-in screen. We will email you a reset link. If you do not get it within a few minutes, check your spam folder. Still nothing? Email hello@stagesidedance.com and we will get you back in.
How do I add another dancer to my account? +
In the app, tap your name, then Caregiver Settings, then Add Dancer. You will need the dancer code your studio gave you. If you do not have one, ask the studio to resend it.
How do I update a credit card or change auto-pay? +
In the app, tap Billing, then Payment Methods. Add, replace, or remove a card. Auto-pay can be turned on or off for each dancer and each fee type from the same screen.
A payment failed. What do I do? +
Update your payment method first. The app will retry on its own once the new card is saved. If your studio offers a payment plan, ask them to enroll you. We do not charge late fees on StageSide. That is set by the studio.
How do I switch from Jackrabbit or Studio Director? +
We migrate your dancers, caregivers, classes, and enrollments through our admin import tool. Bring a CSV or screenshot from your current system and we will walk you through it on a setup call. Plan on thirty minutes.
How does comp day work? +
A trusted person on site (you, your studio runner, or a parent volunteer) updates the live running order from their phone. Every parent and dancer connected to your studio sees the same authoritative schedule, with push notifications when their dancer is on deck.
Can grandparents follow comp day without an account? +
Yes. Generate a share link for any dancer or any routine and send it. The recipient sees a read-only live view with the current schedule and on-deck status. No account, no sign-in.
How do you keep messaging safe for minors? +
StageSide blocks one-to-one private messages between an adult and an unrelated minor at the data layer, not just in the app. Any thread that includes a minor and an adult must include at least three people. Every message is logged so studios can meet their record-keeping obligations.
My dancer left the studio. What happens to their record? +
Awards, attendance, and milestones stay on the dancer's profile. They travel with the dancer. If your family ever joins a new studio on StageSide, the record comes with you. The previous studio cannot quietly delete it.
How do I delete my account? +
Email privacy@stagesidedance.com and we will walk you through the consent workflow. For dancers and parents this also involves your studio because the records are shared. We will not delete anything without consent from the people who share ownership.
Is StageSide free? +
It is free for parents and dancers, always. Studios use StageSide free through the launch period. After general availability we will publish per-studio pricing, with advance notice before any change.
Reach a human.
Email support
For everything not covered above. We answer within one business day.
hello@stagesidedance.com
⚖Privacy questions
Data export, deletion, or anything covered by our privacy policy.
privacy@stagesidedance.com
☷Send us a note
Use the contact form if email is not your thing.
stagesidedance.com/contact
Studio owners: want a setup walkthrough?
Thirty minutes, your phone in your hand, your real schedule. By the time we hang up, you are live.